Support

  • Please, contact our specialists for assistance to choose the appropriate devices and clarification of the order. When you select the necessary devices and confirm all the details of the order, we will send the invoice for payment.

     

    Upon receipt of payment, the parcel will be shipped within 7 days by a worldwide delivery company. We prefer to send parcels by DHL, but also at your request we can send the parcel by any other companies, such as TNT, FedEx and other.

     

    DHL delivery time is about 5 days to any country. The other companies delivery time depends on the recipient country, the weight and the size of parcels and other factors.

     

    To avoid misunderstandings, please make sure that our managers know all the details regarding your shipments.

  • Please contact our specialists for assistance in operations with instruments or potential causes failure of devices and warranty repair.

    Free warranty repair, service and shipping is performed by NOVOTEST company within 12 months (or period of extended warranty).

     

    Since Sept 2018 we started provide basic 3 (1+2) years free warranty period.

    During 1-st year, all costs for servicing, repairing, etc. are covered by our company.

    During 2-nd and 3-rd years, servicing, repairing, calibration are for free too, the user has to pay just for transportation to both sides.

     

    The warranty does not cover batteries, charger, cables, etc. It applies only to the devices and probes.

    Any questions regarding warranty and repairs should be discussed beforehand with our specialists.

    Also, we can provide extended warranty up to 5 years.

    nov

    Advantages of extended warranty:
    1. Extension of the warranty on the devices up to 5 (1,2,3,5) years;
    2. Free repair during the period of extended warranty;
    3. Repair of the majority of faults not covered by the standard warranty (for example, damage caused by surges in line voltage);
    4. You needn’t pay extra money for additional services in the future. Service, diagnostics, consultations are included in the extended warranty program.

     

    If you want to get the extended warranty, you need pay for the extended warranty certificate. The costs of extended warranty is 30-100% of value of the purchased product.

  • If devices fail after the warranty period, we shall provide service and repair of our products.
    In this case, shipping and repairing are paid by the buyer.
    Please contact with our specialists for assistance in servicing and repairing.

     

    E-mail: sales@novotest.biz

    Skype: novotest_world

    Phone: +38 067 593 59 77

  • You can also buy spare parts. For example: probes, Leeb impact bodies; chargers, cables, printers, etc.
    Please contact with our specialists for any assistance in buying of spare parts.

     

    E-mail: sales@novotest.biz

    Skype: novotest_world

    Phone: +38 067 593 59 77

  • Please download manuals for the following devices. Also any questions about using NOVOTEST devices, please contact our specialists and we can help you or give some advices.

    Also, the latest files of datasheets and operation manuals for all the devices available on Google Drive at the link – Download .

    And the latest catalogue is available at the link – Download .

    The name of the device Download
    Combined Hardness Tester NOVOTEST T-UD3 Download
    Combined Hardness Tester NOVOTEST T-UD2 Download
    Shore Durometer NOVOTEST TS-A Download
    Ultrasonic Flaw Detector NOVOTEST UD2301 Download
    Ultrasonic Flaw Detector NOVOTEST UD-1 Download
    Ultrasonic Thickness Gauge NOVOTEST UT-1 Download
    Coating Thickness Gauge NOVOTEST TP-1 Download
    Tensile Adhesion Tester NOVOTEST AC-1 Download
    Pinhole Detector NOVOTEST ED-3D Download
    Viscosity Flow Cup NOVOTEST VZ Download
    Strength Meter NOVOTEST IPSM-U Download
    Concrete Cover Meter NOVOTEST Rebar Detector Download
    Magnetic Flaw Detector NOVOTEST MPD-DC Download
    Dew Point Meter NOVOTEST KTR-1 Download

     

    Also please download the catalogue and brochures of NOVOTEST products:

    NOVOTEST CATALOGUE 2019-2020 Download
    HARDNESS TESTER NOVOTEST T-UD3 Download
    HARDNESS TESTER NOVOTEST T-UD2 Download
    ULTRASONIC FLAW DETECTORS NOVOTEST UD2301 Download
    ULTRASONIC THICKNESS GAUGES TP-1M, UT-1 Download
    COATING TESTING DEVICES Download
    STRENGTH METER IPSM, REBAR DETECTOR Download
    MAGNETIC TESTING DEVICES Download

     

    Bench hardness testers:

    The name of the device Download
    Digital Brinell Hardness Tester NOVOTEST TB-B-C Download
    Digital Brinell Hardness Tester NOVOTEST TB-B-CM Download
    Analog Rockwell Hardness Tester NOVOTEST TB-R Download
    Digital Rockwell Hardness Tester NOVOTEST TB-R-C Download
    Digital Superficial Rockwell Hardness Tester NOVOTEST TB-SR-C Download
    Digital Micro Vickers Hardness Tester NOVOTEST TB-MCV-1M Download
    Digital Micro Vickers Hardness Tester NOVOTEST TB-MCV-1A Download
    Digital Vickers Hardness Tester NOVOTEST TB-V-10 Download
    Analog Brinell, Rockwell, Vickers Hardness Tester NOVOTEST TB-BRV Download
    Digital Brinell, Rockwell, Vickers Hardness Tester NOVOTEST TB-BRV-D Download

     

  • Firmwares for NOVOTEST devices:*

    DEVICE NAME FIRMWARE FILE
    1. HARDNESS TESTING
    Hardness Tester NOVOTEST T-UD3 (T-U3, T-D3)  DOWNLOAD
    Hardness Tester NOVOTEST T-UD2 (T-U2, T-D2)  DOWNLOAD
      2. ULTRASONIC TESTING
    Ultrasonic Thickness Gauge NOVOTEST UT-1M (UT-1M-IP, UT-1M-ST) DOWNLOAD
    Ultrasonic Thickness Gauge NOVOTEST UT-2A DOWNLOAD
    EMAT Thickness Gauge NOVOTEST UT-3M-EMA DOWNLOAD
    Ultrasonic Flaw Detector NOVOTEST UD2301 DOWNLOAD
    Ultrasonic Flaw Detector NOVOTEST UD2303 DOWNLOAD
    Ultrasonic Flaw Detector NOVOTEST UD3701 DOWNLOAD
    3. COATING TESTING
    Coating Thickness Gauge NOVOTEST TP-1M-2020 DOWNLOAD
    4. CONSTRUCTION MATERIALS TESTING
    Concrete Cover Meter NOVOTEST REBAR DETECTOR DOWNLOAD
    5. MAGNETIC TESTING
    Gaussmeter (magnetometer) NOVOTEST MF-1M DOWNLOAD
    Steel Structure Analyzer NOVOTEST KRC-M2 DOWNLOAD

    * Do not try to update the firmware by yourself. Please contact the after-sales department for available the latest firmware for your device and get the instruction to update your device if needed.

     

    For updating the firmware of the device you need to:
    Download the firmware and the file with pictures for this firmware to your computer.
    Download and install the program for updating the firmware – LoaderAPP (Download now).

    • Turn on the device in firmware download mode and connect to the PC (see the manual for device).
    • In the program LoaderAPP click Connect for connection to the device (the port that is connected to the unit is determined automatically), then select the firmware file that you want to install into the device and click Flash. The firmware will be installed into the device.
    • Restart the device and in the program LoaderAPP select the file with images and click Flash. Pictures will be installed into the device.

    Detailed instructions about updating firmware in the device is in set with the program LoaderAPP.

    Programs for PC:

     # The name of program Download Archives
    1)

    AWP Universal

    Program for working with archives of measurements recorded in the memory of the device:

    • Hardness 3-series (T-D3, T-U3, T-UD3)
    • Hardness 2-series (T-D2, T-U2, T-UD2)
    • Steel Structure Analyzer KRC-M2

    DOWNLOAD

    2)

    Control Report

    Program for working with archives of measurements recorded in the memory of the device:

    • Hardness testers 2-series T-D2, T-U2, T-UD2
    • Strength Meter NOVOTEST IPSM
    DOWNLOAD
    3)

    AWP UD2301

    Program for working with archives of measurements recorded in the memory of ultrasonic flaw detectors:

    • Ultrasonic Flaw Detector UD2301-mini
    • Ultrasonic Flaw Detector UD-1
    DOWNLOAD
    4)

    AWP UD2303

    Program for working with archives of measurements recorded in the memory of ultrasonic flaw detectors:

    • Ultrasonic Flaw Detector UD2303
    DOWNLOAD
    5)

    AWP UD3701

    Program for working with archives of measurements recorded in the memory of ultrasonic flaw detector:

    • Ultrasonic Flaw Detector UD3701
    DOWNLOAD
    6)

    AWP UT-1M

    Program for working with archives of measurements recorded in the memory of ultrasonic thickness gauges:

    • Ultrasonic Thickness Gauge NOVOTEST UT-1M
    • Ultrasonic Thickness Gauge NOVOTEST UT-1M-IP
    • Ultrasonic Thickness Gauge NOVOTEST UT-1M-ST
    DOWNLOAD
    7)

    AWP UT-3M-EMA

    Program for working with archives of measurements recorded in the memory of EMA Thickness Gauge NOVOTEST UT-3M-EMA

    DOWNLOAD
    8)

    AWP TP-1M-2020

    Program for working with archives of measurements recorded in the memory of Coating Thickness Gauge NOVOTEST TP-1M-2020

    DOWNLOAD
    9)

    AWP MF-1M

    Program for working with archives of measurements recorded in the memory of Magnetometer NOVOTEST MF-1M

    DOWNLOAD
    10)

    Loader APP

    Program for updating the firmware of devices.

    Firmware update is supported by the following devices:

    • Hardness testers 3-series (T-D3, T-U3, T-UD3)
    • Hardness testers 2-series (T-D2, T-U2, T-UD2)
    • Ultrasonic Flaw Detector UD2301
    • Ultrasonic Flaw Detector UD3701
    • Ultrasonic Thickness Gauge NOVOTEST UT-1M
    • Ultrasonic Thickness Gauge NOVOTEST UT-1M-IP
    • Steel Structure Analyzer KRC-M2
    DOWNLOAD
    11)

    Drivers for PC (Win7, Win8)

    DOWNLOAD

    12)

    Drivers for PC (Win10)

    DOWNLOAD

     

    Instructions for install the PC software