Support

  • Please, contact our specialists for assistance to choose the appropriate devices and clarification of the order. When you select the necessary devices and confirm all the details of the order, we will send the invoice for payment.

     

    Upon receipt of payment, the parcel will be shipped within 7 days by a worldwide delivery company. We prefer to send parcels by DHL, but also at your request we can send the parcel by any other companies, such as TNT, FedEx and other.

     

    DHL delivery time is about 5 days to any country. The other companies delivery time depends on the recipient country, the weight and the size of parcels and other factors.

     

    To avoid misunderstandings, please make sure that our managers know all the details regarding your shipments.

  • Please contact our specialists for assistance in operations with instruments or potential causes failure of devices and warranty repair.

    Free warranty repair, service and shipping is performed by NOVOTEST company within 12 months (or period of extended warranty).

    The warranty does not cover batteries, charger, cables, etc. It applies only to the devices and probes.

    Any questions regarding warranty and repairs should be discussed beforehand with our specialists.

    Also, we can provide extended warranty up to 5 years.

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    Advantages of extended warranty:
    1. Extension of the warranty on the devices up to 5 (1,2,3,5) years;
    2. Free repair during the period of extended warranty;
    3. Repair of the majority of faults not covered by the standard warranty (for example, damage caused by surges in line voltage);
    4. You needn’t pay extra money for additional services in the future. Service, diagnostics, consultations are included in the extended warranty program.

     

    If you want to get the extended warranty, you need pay for the extended warranty certificate. The costs of extended warranty is 30-100% of value of the purchased product.

  • If devices fail after the warranty period, we shall provide service and repair of our products.
    In this case, shipping and repairing are paid by the buyer.
    Please contact with our specialists for assistance in servicing and repairing.

     

    E-mail: sales@novotest.biz

    Skype: novotest_world

    Phone: +38 067 593 59 77

  • You can also buy spare parts. For example: probes, Leeb impact bodies; chargers, cables, printers, etc.
    Please contact with our specialists for any assistance in buying of spare parts.

     

    E-mail: sales@novotest.biz

    Skype: novotest_world

    Phone: +38 067 593 59 77

  • If you need, you can download manuals for the following devices. Also if you have any questions about using NOVOTEST devices, please contact our specialists and we can help you or give some advices.

    The name of the device Download
    Combined Hardness Tester NOVOTEST T-UD3 Download
    Combined Hardness Tester NOVOTEST T-UD2 Download
    Shore Durometer NOVOTEST TS-A Download
    Ultrasonic Flaw Detector NOVOTEST UD2301 Download
    Ultrasonic Flaw Detector NOVOTEST UD-1 Download
    Ultrasonic Thickness Gauge NOVOTEST UT-1 Download
    Coating Thickness Gauge NOVOTEST TP-1 Download
    Tensile Adhesion Tester NOVOTEST AC-1 Download
    Pinhole Detector NOVOTEST ED-3D Download
    Viscosity Flow Cup NOVOTEST VZ Download
    Strength Meter NOVOTEST IPSM-U Download
    Concrete Cover Meter NOVOTEST Rebar Detector Download
    Magnetic Flaw Detector NOVOTEST MPD-DC Download
    Dew Point Meter NOVOTEST KTR-1 Download

     

    You also can download the catalogue and brochures of NOVOTEST products:

    NOVOTEST CATALOGUE 2016 Download
    HARDNESS TESTER NOVOTEST T-UD3 Download
    HARDNESS TESTER NOVOTEST T-UD2 Download
    ULTRASONIC FLAW DETECTORS NOVOTEST UD2301 Download
    ULTRASONIC THICKNESS GAUGES TP-1M, UT-1 Download
    COATING TESTING DEVICES Download
    STRENGTH METER IPSM, REBAR DETECTOR Download
    MAGNETIC TESTING DEVICES Download

     

  • Firmware for devices:

    Name of the file Version Release date The firmware file
    Firmware for hardness testers 3-series (T-D3, Т-U3, Т-UD3) (production after 15.12.2014) 16.8 01.12.2014 Download Archive
     Firmware for hardness testers 3-series (T-D3, Т-U3, Т-UD3) (production until 15.12.2014) 15.5 01.10.2014 Download Archive
     Firmware for hardness testers 2-series (T-D2 Lemo, T-U2 Lemo, T-UD2 Lemo) 4.7 01.12.2014 Download Archive
     Steel structure analyzer NOVOTEST KRC-M 1.1 01.08.2014 Download Archive
    Ultrasonic flaw detector NOVOTEST UD2301 5.4 01.10.2014 Download Archive
    Ultrasonic Flaw Detector NOVOTEST UD-1 3.8 01.01.2014 Download Archive

    For updating the firmware of device you need to:

    • Download and install the program for updating the firmware – LoaderAPP (Download now).
    • Download the firmware and the file with pictures for this firmware to your computer.
    • Turn on the device in firmware download mode and connect to the PC (see the manual for device).
    • In the program LoaderAPP click Connect for connection to the device (the port that is connected to the unit is determined automatically), then select the firmware file that you want to install into the device and click Flash. The firmware will be installed into the device.
    • Restart the device and in the program LoaderAPP select the file with images and click Flash. Pictures will be installed into the device.

    Detailed instructions about updating firmware in the device is in set with the program LoaderAPP.

     

    Programs for PC:

     # The name of program Download Archives
    1)

    AWP Universal

    Program for working with archives of measurements recorded in the memory of the device:

    • Hardness 3-series (T-D3, T-U3, T-UD3)
    • Hardness 2-series (T-D2, T-U2, T-UD2)
    • Steel Structure Analyzer KRC-M2

    Download Archive

    From 15.02.2017

    2)

    ControlReport

    Program for working with archives of measurements recorded in the memory of the device:

    • Hardness testers 2-series T-D2, T-U2, T-UD2
    • Strength Meter NOVOTEST IPSM (U, U+T, U+T+D)

    Download Archive

    From 26.05.2015

    3)

    AWP UD2301

    Program for working with archives of measurements recorded in the memory of ultrasonic flaw detectors:

    • Ultrasonic Flaw Detector UD2301
    • Ultrasonic Flaw Detector UD2301-mini
    • Ultrasonic Flaw Detector UD-1
    Download Archive
    4)

    Loader APP

    Program for updating the firmware of devices.

    Firmware update is supported by the following devices:

    • Hardness testers 3-series (T-D3, T-U3, T-UD3)
    • Hardness testers 2-series (T-D2, T-U2, T-UD2)
    • Ultrasonic Flaw Detector UD2301
    • Ultrasonic Flaw Detector UD-1
    • Steel Structure Analyzer KRC-M2
    Download Archive
    5)

    Drivers for PC (Win7, Win8)

    Download Archive

    From 16.11.2016

     6)

    Drivers for PC (Win10)

    Download Archive

    From 15.02.2017

     

    Instructions for install the PC software