Support

  • Please, contact our specialists for assistance to choose the appropriate devices and clarification of the order. When you select the necessary devices and confirm all the details of the order, we will send the invoice for payment.

     

    Upon receipt of payment, the parcel will be shipped within 7 days by a worldwide delivery company. We prefer to send parcels by DHL, but also at your request we can send the parcel by any other companies, such as TNT, FedEx and other.

     

    DHL delivery time is about 5 days to any country. The other companies delivery time depends on the recipient country, the weight and the size of parcels and other factors.

     

    To avoid misunderstandings, please make sure that our managers know all the details regarding your shipments.

  • For assistance in operating our instruments or determining potential causes of device failure, we kindly request that you reach out to our team of specialists. We are always at your service to provide necessary assistance and training!

    If you have any questions regarding warranty and repairs, we recommend discussing them in advance with our specialists.

     

    Since Sept 2018 till Oct 2021,

    we provided basic 3 (1+2) years free warranty period.

    During 1-st year, all costs for servicing, repairing, etc. are covered by our company.

    During 2-nd and 3-rd years, servicing, repairing, calibration are for free too, the user has to pay just for transportation to both sides.

     

    Starting from Oct 2021 till Oct 2023,

    the basic warranty period for NOVOTEST products is 1 year. Servicing, repairing and calibration are free, the user has to pay just for transportation to both sides.

     

    Starting from Oct 2023,

    the standard warranty for NOVOTEST products is 1 year, with free servicing, repairs, and calibration. Users are responsible for transportation costs to our facilities only.

     

    Please note that our warranty specifically covers the devices and probes themselves and does not extend to items such as batteries, chargers, cables, and similar accessories. Additionally, for certain probes, the warranty period is 6 months.

     

    However, for added peace of mind, we offer the option to extend the warranty for up to 5 years for an additional fee. During this warranty period, all costs associated with servicing and repairs are covered by our company, with shipping costs to and from our facilities being the responsibility of the customer.

    For any specific warranty terms beyond those mentioned here or for further inquiries, please don’t hesitate to get in touch with us.

    nov

    Advantages of extended warranty:
    1. Extension of the warranty on the devices up to 5 (1,2,3,5) years;
    2. Free repair during the period of extended warranty;
    3. Repair of the majority of faults not covered by the standard warranty (for example, damage caused by surges in line voltage);
    4. You needn’t pay extra money for additional services in the future. Service, diagnostics and consultations are included in the extended warranty program.

     

    If you wish to secure an extended warranty for your product, you will need to purchase an extended warranty certificate separately. The cost of the extended warranty typically ranges from 30% to 100% of the value of the product you have purchased.

  • If devices fail after the warranty period, we shall provide service and repair of our products.
    In this case, shipping and repairing are paid by the buyer.
    Please contact with our specialists for assistance in servicing and repairing.

     

    E-mail: sales@novotest.biz

    Skype: novotest_world

    Phone: +38 067 593 59 77

  • You can also buy spare parts. For example: probes, Leeb impact bodies; chargers, cables, printers, etc.
    Please contact with our specialists for any assistance in buying of spare parts.

     

    E-mail: sales@novotest.biz

    Skype: novotest_world

    Phone: +38 067 593 59 77

  • For any questions about using NOVOTEST devices, please contact our specialists and we can help you or give some advice.

    Dated on 2023: 

    The latest quick guide manuals for our devices are conveniently accessible on Google Drive via the following link Download .


    Dated on 2021:

    The latest files of datasheets and operation manuals for all the devices available on Google Drive at the link – Download .

    And the latest catalogue is available at the link – Download .

    Please download the operation manuals for the following devices.

    The name of the device Download
    Combined Hardness Tester NOVOTEST T-UD3 Download
    Combined Hardness Tester NOVOTEST T-UD2 Download
    Shore Durometer NOVOTEST TS-A Download
    Ultrasonic Flaw Detector NOVOTEST UD2301 Download
    Ultrasonic Flaw Detector NOVOTEST UD-1 Download
    Ultrasonic Thickness Gauge NOVOTEST UT-1 Download
    Coating Thickness Gauge NOVOTEST TP-1 Download
    Tensile Adhesion Tester NOVOTEST AC-1 Download
    Pinhole Detector NOVOTEST ED-3D Download
    Viscosity Flow Cup NOVOTEST VZ Download
    Strength Meter NOVOTEST IPSM-U Download
    Concrete Cover Meter NOVOTEST Rebar Detector Download
    Magnetic Flaw Detector NOVOTEST MPD-DC Download
    Dew Point Meter NOVOTEST KTR-1 Download

     

    Also please download the catalogue and brochures of NOVOTEST products:

    NOVOTEST CATALOGUE 2019-2020 Download
    HARDNESS TESTER NOVOTEST T-UD3 Download
    HARDNESS TESTER NOVOTEST T-UD2 Download
    ULTRASONIC FLAW DETECTORS NOVOTEST UD2301 Download
    ULTRASONIC THICKNESS GAUGES TP-1M, UT-1 Download
    COATING TESTING DEVICES Download
    STRENGTH METER IPSM, REBAR DETECTOR Download
    MAGNETIC TESTING DEVICES Download

     

    Bench hardness testers:

    The name of the device Download
    Digital Brinell Hardness Tester NOVOTEST TB-B-C Download
    Digital Brinell Hardness Tester NOVOTEST TB-B-CM Download
    Analog Rockwell Hardness Tester NOVOTEST TB-R Download
    Digital Rockwell Hardness Tester NOVOTEST TB-R-C Download
    Digital Superficial Rockwell Hardness Tester NOVOTEST TB-SR-C Download
    Digital Micro Vickers Hardness Tester NOVOTEST TB-MCV-1M Download
    Digital Micro Vickers Hardness Tester NOVOTEST TB-MCV-1A Download
    Digital Vickers Hardness Tester NOVOTEST TB-V-10 Download
    Analog Brinell, Rockwell, Vickers Hardness Tester NOVOTEST TB-BRV Download
    Digital Brinell, Rockwell, Vickers Hardness Tester NOVOTEST TB-BRV-D Download

     

  • Programs for PC:

     # The name of the program Download Archives
    1)

    NOVOTEST.INFO

    NOVOTEST.INFO – ONLINE cross-platform Web service for transferring and processing measurement archives from NOVOTEST devices, and for searching Executors with NOVOTEST devices.

    Available services:
    – NOVOTEST.INFO/USB-connect – for transferring via cable and processing of measurement archives from NOVOTEST devices to PC. Compatible with any PC operating system through the Google Chrome browser.
    (Supports ALL device models with PC connection function)

    • Hardness Tester T-UD3 (Lab), T-U3 (Lab), T-D3 (Lab)
    • Hardness Tester T-UD2 (Lab), T-U2 (Lab), T-D2 (Lab), T-D2-R
    • Wireless Hardness Tester NOVOTEST Lab UCI
    • Ultrasonic Thickness Gauge NOVOTEST UT-1M (Lab)
    • Ultrasonic Thickness Gauge NOVOTEST UT-1M-ST
    • Ultrasonic Thickness Gauge NOVOTEST UT-1M-IP (Lab)
    • EMAT Thickness Gauge NOVOTEST UT-3M-EMA
    • Ultrasonic Flaw Detector UD2301
    • Ultrasonic Flaw Detector UD2303
    • Ultrasonic Flaw Detector UD3701
    • Coating Thickness Gauge NOVOTEST TP-1M-2020 (Lab)
    • Strength Meter NOVOTEST IPSM
    • Magnetometer NOVOTEST MF-1M
    • Steel Structure Analyzer KRC-M2

    NOVOTEST.INFO/NOVOTEST Lab – for access and processing from anywhere with an Internet connection to wirelessly synchronized measurement archives from NOVOTEST Lab App on Android devices to cloud storage. This software is compatible with any device, including PCs, smartphones, and tablets, and can be accessed through any browser using a Google account.
    NOTE: for Android gadgets, the same functions are also available in NOVOTEST Lab App.
    (Supports ONLY-Lab device models)

    – Search for an Executor NOVOTEST.INFO/Executors – shows on the Google maps location and direction to the nearest Executor to get measurement services with -Lab model NOVOTEST devices. Compatible with any device, including PCs, smartphones, and tablets etc., with any operating system through any Internet browser.
    NOTE: for Android gadgets, the same functions are also available in NOVOTEST Lab App.
    (This service is specifically designed for end-customers who do not own NOVOTEST devices.)

    LINK

    2)

    NOVOTEST USB-Connect

    OFFLINE PC software for transferring and processing measurement archives from NOVOTEST devices.

    (Supports ALL device models with PC connection function)

    • Hardness Tester T-UD3 (Lab), T-U3 (Lab), T-D3 (Lab)
    • Hardness Tester T-UD2 (Lab), T-U2 (Lab), T-D2 (Lab), T-D2-R
    • Wireless Hardness Tester NOVOTEST Lab UCI
    • Ultrasonic Thickness Gauge NOVOTEST UT-1M (Lab)
    • Ultrasonic Thickness Gauge NOVOTEST UT-1M-ST
    • Ultrasonic Thickness Gauge NOVOTEST UT-1M-IP (Lab)
    • EMAT Thickness Gauge NOVOTEST UT-3M-EMA
    • Ultrasonic Flaw Detector UD2301
    • Ultrasonic Flaw Detector UD2303
    • Ultrasonic Flaw Detector UD3701
    • Coating Thickness Gauge NOVOTEST TP-1M-2020 (Lab)
    • Strength Meter NOVOTEST IPSM
    • Magnetometer NOVOTEST MF-1M
    • Steel Structure Analyzer KRC-M2

    DOWNLOAD (Win 32-bit)

    DOWNLOAD (Win 64-bit)

    3)

    Loader APP

    Program for updating the firmware of devices.

    Firmware update is supported by the following devices:

    • Hardness Tester T-UD3 (Lab), T-U3 (Lab), T-D3 (Lab)
    • Hardness Tester T-UD2 (Lab), T-U2 (Lab), T-D2 (Lab), T-D2-R
    • Wireless Hardness Tester NOVOTEST Lab UCI
    • Ultrasonic Thickness Gauge NOVOTEST UT-1M (Lab)
    • Ultrasonic Thickness Gauge NOVOTEST UT-1M-ST
    • Ultrasonic Thickness Gauge NOVOTEST UT-1M-IP (Lab)
    • EMAT Thickness Gauge NOVOTEST UT-3M-EMA
    • Ultrasonic Flaw Detector UD2301
    • Ultrasonic Flaw Detector UD2303
    • Ultrasonic Flaw Detector UD3701
    • Coating Thickness Gauge NOVOTEST TP-2020 (Lab)
    • Strength Meter NOVOTEST IPSM
    • Magnetometer NOVOTEST MF-1M
    • Steel Structure Analyzer KRC-M2
    DOWNLOAD
    4)

    DRIVERS

    452_PL-2303DriverIn.rar

    CDM20808_Win7.rar
    CP210x_VCP_Windows.rar
    Driver_FT232RL_New_32.rar
    Driver_FT232RL_New_64.rar

    DOWNLOAD

    DOWNLOAD

    DOWNLOAD

    DOWNLOAD

    DOWNLOAD

    5)

    NOVOTEST Lab

    Program for working with archives of measurements recorded in the memory of the device:

    Allows connecting to Android smartphones and gadgets, saving measurements in Google Cloud storage through NOVOTEST Lab application.

    Available for:

    • UCI Lab
    • T-UD2-Lab (T-U2-Lab, T-D2-Lab)
    • T-UD3-Lab (T-U3-Lab, T-D3-Lab)
    • UT-1M-Lab
    • UT-1M-IP-Lab
    • TP-2020-Lab
     INSTAL
    GetItOnGoogle
    DOWNLOAD

    (.apk, ver. 0.9.180)
    *The latest version available on Google Play